Communication

Staff members at The Terrace listen to each resident’s needs and respond quickly and appropriately.

Our staff establishes and maintains a positive, open line of communication regarding care with each of our residents as well as family members. The needs of each resident is important to us, and we want to listen to you and communicate clearly with you so your needs are met here.

To best facilitate and approach your questions and concerns about your needs with staff at The Terrace, ask yourself the following questions:

• Have I asked the questions I need answered? Have they been answered to my satisfaction by a staff member?
• What are my expectations? Are they reasonable? Have they been conveyed to a key person at The Terrace?
• Have I done all I can to provide The Terrace with my pertinent information?
• Are all of my legal documents on file with The Terrace?
• Who have I chosen to be my main contact person with The Terrace if I am unable to make my own decisions without having a Power of Attorney in place?
• Have I notified this person? And does he/she understand how important it is to contact my other loved ones?

It is important that each resident, as well as family members, have a firm understanding that The Terrace will do everything possible to care for the needs of every individual in our care.

This may also be the opportunity for your family to discuss many of these items at a family “meeting.” Asking the question “Is everyone on the same page with the same goal in mind?” is very important to ensure a unified care plan for your loved one that all family members support.